Contact New Beginnings Addiction Center
New Beginnings Addiction Center's placement office is in Downtown Los Angeles, steps from the 7th St/Metro Center station. Placement advisors answer (213) 600-5512 24 hours a day, 7 days a week.
Reach Placement Advisors 24/7
- Phone: (213) 600-5512 — 24/7 phone availability
- Email: info@newbeginningsaddictioncenter.com
- Address: 755 S Figueroa St, Los Angeles, CA 90017
Placement advisors are available 24/7. Calls are answered by referral specialists who can verify insurance and connect you with licensed inpatient treatment programs in Los Angeles. New Beginnings Addiction Center is a referral and placement resource, not a treatment facility — in-person visits are available but optional; most placements are coordinated entirely by phone.
From the 110 Freeway: exit 7th/8th/9th Street, head east one block to Figueroa, office is on the east side of Figueroa between 7th and 8th, adjacent to the FIGat7th shopping center. From 101: exit 4th Street, head south on Figueroa about half a mile. From the Metro A Line or E Line: exit at 7th St/Metro Center station, walk 3 minutes south on Figueroa. Parking is available in the FIGat7th structure and nearby garages on 8th Street with validation.
Talk to a Placement Advisor — 24/7
Free insurance verification. Commercial PPO accepted. Confidential intake. Same-day placement often available across Los Angeles County and Southern California.
Crisis Resources
If you are experiencing a medical emergency, call 911. For immediate suicide or crisis support, call or text 988 — the national Suicide and Crisis Lifeline, which integrates with California's AB 988 mobile crisis response. Los Angeles County residents can reach the Substance Abuse Service Helpline at 1-844-804-7500, which routes callers to additional Los Angeles County treatment pathways for residents outside the commercial PPO network. SAMHSA's National Helpline — 1-800-662-4357 — is a 24/7 free federal resource available in English and Spanish. The California Peer-Run Warm Line at 1-855-845-7415 offers non-crisis emotional support 24/7.
Who Answers When You Call?
Placement advisors answer (213) 600-5512 directly. There's no automated menu, no hold queue, and no voicemail system for first calls. Advisors are trained in intake (10–20 minutes), insurance verification (15–60 minutes with your carrier), and matching callers to licensed inpatient programs across Los Angeles County. Calls are confidential. Advisors do not diagnose or provide medical advice — for clinical questions, they route callers to the treating facility's clinical team, the caller's primary care physician, or 988.
What Information to Have Ready
For the fastest placement, have three things at hand when you call: (1) the substance(s) involved and how long you've been using, (2) insurance carrier name and member ID (on your insurance card), and (3) a sense of where in the LA area you want placement to happen — or a statement that distance doesn't matter. Placement advisors can work around missing information — if you don't have your insurance card, for example, the advisor can still start the conversation — but having these three details speeds the first 30 minutes of the process.
Frequently Asked Questions
What are your hours?
Phone lines are staffed 24 hours a day, 7 days a week. The Downtown LA office at 755 S Figueroa St is primarily an operations location — in-person visits are available by arrangement but not required.
Is the phone call really 24/7?
Yes. Placement advisors answer (213) 600-5512 around the clock, including weekends and holidays. Addiction doesn't keep business hours and placement shouldn't either.
Do I need to come to the office in person?
No. Almost all placements are coordinated entirely by phone. In-person consultations are available at 755 S Figueroa St by arrangement if a caller prefers face-to-face intake.
Talk to a Placement Advisor — 24/7
Free insurance verification. Commercial PPO accepted. Confidential intake. Same-day placement often available across Los Angeles County and Southern California.